MySQL/Galera Support Subscription

MySQL/Galera release 0.7 is ready for production use and Codership now offers support services to guarantee you peace of mind and trouble-free operation of your installation.

MySQL/Galera is continuous support subscription, which is billed quarterly and continues automatically for next quarter, if not canceled. The support subscription covers one MySQL/Galera installation, and does not depend on the dimension of the cluster. You can install any number of nodes in your cluster and we will provide support for the whole installation.

Codership will maintain documentation of your installation and give recommendations for future upgrades. The support work includes periodic site visits for health checking, monitoring and analyzing trends - to catch issues before they happen.

MySQL/Galera Support Subscription offers following benefits:

• 8x5 e-mail support, with next business day reply guarantee.
• Priority for maintenance release bug scheduling
• Mentoring for cluster management and application development
• Periodical site visit for cluster health check, trend analysis and monitoring
• Assistance in upgrades
• Support audit log at the end of quartal period

MySQL/Galera Support Subscription comes in three flavors: Zoom, Laser and Offshore, offering different level of services. Following table shows what services are included in each support level: